Case Study

Sprint, a prominent wireless carrier, encountered a significant obstacle within its dealer network: a surplus of underutilized data and persistent challenges related to chargebacks, lease fraud, and transactional inconsistencies. Our team developed a robust platform for select dealers, providing them with actionable insights into fraud and discrepancies, along with a comprehensive overview of their organizational sales landscape.

The client was a customer support and managed IT services provider across various industries, including technology, healthcare, and finance. With a vast customer base spanning multiple regions, they faced a constant influx of diverse inquiries from end-users, clients, and partners.

The company was a leading provider of customer support services, operating a large-scale call center. They handled a high volume of incoming calls daily from customers across various industries, seeking assistance with products, services, and support inquiries. Maintaining consistent quality standards and efficient operations was crucial for delivering exceptional customer experiences and ensuring client satisfaction.

Specializing in medical claims management, our client's operations hinged on processing critical information received via faxes from healthcare providers and patients. This complex task was the backbone of their claim-processing workflow, ensuring accurate and efficient claim resolution for enhanced patient care management.

Alacriti Analytics empowers government agencies, enterprises, and small businesses through data-driven insights, fostering collaboration and efficiency in procurement processes. Our platform evaluates business fitness based on comprehensive analytics, promoting diversity and enhancing procurement effectiveness.